Privacy Policy

This website is operated by Igentiq bv - a company incorporated under Belgian law - with registered office in Willy Mindersstraat 33, 3600 Genk, Belgium and VAT registration number BE0804833843.

Igentiq is committed to protecting your privacy. This Privacy Notice explains how we use any personal information we collect about you when you use our website www.igentiq.com or when we do or may do business with each other. The collection and processing of your data are our responsibilities.

What information do we collect

In most cases Igentiq collects identification data about you when you use the functionality offered on or through this website to

  • request a meeting

  • ask a question through the contact form

  • download certain content, such as white papers

  • register for an event or a webinar

  • submit your CV and/or upload other data on our job page. This information is usually limited to contact details, like your name and surname, email address, telephone number, company name and position. Additional data may be requested in specific cases, for example in case of an online application.

  • when you voluntarily complete surveys, such as customer satisfaction surveys or feedback on our website.

Website usage information like for instance your IP address, date and duration of your visit to this website, your browser and your navigation on this website, is collected by using cookies. More information on the use of cookies is provided in our Cookie Policy.

A description of the conditions under which you should use this website can be found in the Terms & Conditions.

How is the collected information used

Igentiq collects information about you to handle your questions, requests and applications and, if you have agreed, to collect personal statistical information. Igentiq will use the information you provide to improve our services (like customer satisfaction surveys). We also use your information collected from this website in the form of cookies to personalize your visits to our website. We may also send you newsletters and personalised marketing via e-mail if you have given your consent.

Who has access to the collected information

We will not share your information for marketing purposes with companies other than Igentiq.

We may pass your information to third party service providers and partners: we share your data with third party service providers and partners for the purposes of completing tasks, providing services to you or performing a contract that we have entered into. However, when we use third party service providers, we disclose only the information that is necessary to deliver the specific service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We share your data with government and authorities if required by law.

Igentiq collects and processes this information from you on the basis of any of the following legal bases:

  • Contractual - The processing is necessary for the performance of a contract to which you are a party.

  • Legal obligation - The processing is necessary for compliance with a legal obligation to which Igentiqis subject.

  • Legitimate interest - The processing is necessary for the purposes of the legitimate interests pursued by Igentiq or by a third party, provided that your interests or fundamental rights and freedoms do not prevail.

  • Consent - You have given your consent to the processing of your personal data.

Remarks:

  • “Contractual” is not limited to a signed contract, e.g. performing the recruitment process is performing a contract between the candidate and Igentiq; and delivering an e-book, requested by you, is also considered performing a contract between you and Igentiq.

  • “Legitimate interest” can be used when there is a relevant and appropriate relationship between Igentiq and you, in situations where you are a customer and at the time and in the context of the collection of the personal data you may reasonably expect that your personal data will be used for that purpose, e.g.:

  • When you leave your contact details when downloading an e-book on a certain topic, you can reasonably expect Igentiq to store your interest in that topic in order to share other, relevant information on similar topics with you.

Marketing

Igentiq considers it its legitimate to send you information about its products and services which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes..

If you no longer wish to be contacted for marketing purposes, you can opt-out via the latest e-mail you received from us.

How to access and correct your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all or your personal information, please send us an email or write to us at the address referred to below.

Igentiq also wants to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate, or request us to remove your information.

Finally, in certain cases, you can ask us to delete your data. However, we are only obliged to do so in the cases provided for by the law.

How long we store your data

Igentiq will not process your information longer than is necessary for the purposes for which we need this information about you. In a number of cases, you can put an end to the processing yourself, namely by withdrawing your consent if that is the legal basis on which the processing is carried out. However, it is also important to note that, in some cases, we will be legally required to keep your information for a certain amount of time. After the expiry of this retention period, your personal data will be permanently deleted or anonymised.

Security measures

When you give Igentiq your personal information, we take steps to ensure that it is treated securely. Igentiq has implemented reasonable physical, organizational and technical measures to help protect your personal information against unauthorized access, disclosure or use.

Complaints

If you feel that Igentiq is processing your personal data unlawfully or incorrectly, please do not hesitate to contact us via the contact details mentioned below.

In any event, you always have a right to file a complaint to the authority responsible for data protection in your country, if you are of the opinion that your information has not been processed correctly by Igentiq.

For more information, see:

Data Protection Authority

Drukpersstraat 35, 1000 Brussel

+32 (0)2 274 48 00

+32 (0)2 274 48 35

contact@apd-gba.be

https://www.gegevensbeschermingsautoriteit.be

Changes to our Privacy Policy

Igentiq reserves the right to amend this Privacy Policy if our services or the applicable legislation so require. We will place these updates on this website.

This Privacy Policy was last modified and revised on September 18th, 2023.

Our contact information

If you have any questions about the processing of your personal data, or regarding this Privacy Policy, you can contact Igentiq at the following address:

Igentiq bv

Willy Mindersstraat 33

3500 Genk

Belgium

dataprotection@igentiq.com